Shopping
How do I receive my 10% discount?
Once you’ve signed up to receive our newsletter, your discount code will be emailed to you. It may have gone to your junk folder, so please check there too. If you have any issues, please email our Clients Team xxxxxxxxxxxxx
What is the composition of your jewellery?
Alighieri jewellery is handmade in Hatton Garden, London, through the ancient art of lost-wax casting. All talismans and bracelets are cast in recycled bronze and plated in 24-karat gold. Earrings are also cast in recycled bronze and plated in 24-karat gold, although the earring posts are made of sterling silver. Our rings are cast in sterling silver and plated in 24-karat gold. Any of our rhodium pieces are sterling silver plated with rhodium. Pieces can be made in solid gold on request. For any product specific information or further questions, please contact our Clients Team on xxxxxxxxxxxxxxx
What are your customer service opening times?
Our Clients Team are available to help Monday to Friday, from 9am to 6pm. Please email xxxxxxxxxx
Where can I see your jewellery in person?
You can find here a full list of our Stockists.
What is the difference between 9-karat solid gold and 24-karat plated gold?
There is a difference in colour between 9-karat and 24-karat gold. The latter is a rich, darker colour, while the former is a lighter tone. There is also a difference in how pieces age and should be cared for. Solid gold will last a lifetime, while we advise that you do not wear 24-karat plated-gold pieces whilst sleeping, exercising, or in water. You should also keep your plated jewellery in a cool, dry place when it is not being worn.
Can I buy a pendant without a chain?
In most instances, we can offer pendants without a chain. Please contact our Clients Team via xxxxxxxx for further details.
Delivery & Shipping
When can I expect my order to be dispatched?
We aim to dispatch orders with 3-4 working days. However, during busy periods this may take a little longer. You will receive tracking information as soon as your Modern Heirlooms have been dispatched
How long does it take for delivery in the UK?
Typically, UK orders take appoximately 3-4 days to be delivered.
Do you cover the cost of the returns?
Please email our team at xxxxxxxxxxxxxxx to notify us that you would like to return your piece and we will share return instructions.
We are unable to cover the cost of returns. We always recommend that you send your return back via tracked service.
Do I have to pay customs and duties?
We are pleased to cover all taxes and duties on orders going to the EU and the United States. At this time we are unable to cover taxes and duties for orders to other destination countries.
How long will it take for international shipping?
Depending on your location, we expect your order to reach you within 4-5 working days. If you have any issues at all with your delivery, please contact ourClients Team.
How can I edit my shipping address?
If your shipping address is incorrect, please email xxxxxxxxxxx , and we will be happy to amend it.
Returns, repairs and exchanges
How do I make a return or an exchange?
We are happy to exchange or refund items returned within 14 days of delivery. More information can be found here.
How long is the return window?
We are happy to exchange or refund items within 14 days of delivery.
Can I exchange for a piece that is a different price?
Yes. Please contact our Clients Team at xxxxxxxxxxxxxxxxxxxxx kto arrange your exchange.
How long does it take to receive my refund?
Once your return arrives back at our studio and has been checked by our team, your refund will be processed. Although we expect it to be much sooner, please allow up to 14 working days for the money to appear back in your account.
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Argent massif 925
Chaque bijoux porte son poinçon 925, garantissant son authenticité
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Résiste à l'eau
Vous pouvez garder vos bijoux sous l'eau, ils ne noircissent pas
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Retours faciles
Vous avez 14 jours pour changer d'avis
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Livraison rapide
Vos bijoux sont expédiés en 48h en lettre suivie